Shipping policy
Shipping Policy & Terms and Conditions
The following Shipping Policy and Terms and Conditions apply to purchases made through the Chanell Diane website.
SHIPPING & ORDER PROCESSING
Orders are typically processed and shipped within 3–12 business days, excluding weekends and holidays.
Once your order has shipped, you will receive tracking information at the email address provided at checkout.
Orders placed after 4:00 PM EST will be processed on the next business day.
Please note that the 3–12 business day timeframe refers to the time required to process and ship your order. Delivery time after the package has been shipped may vary depending on the shipping carrier and destination.
SHIPPING CARRIER
Orders are shipped via USPS. Once your order has been shipped, you can use the tracking number provided by email to monitor the status of your package.
SHIPPING DELAYS
Chanell Diane works to process and ship orders within the stated timeframe. However, delays may occur due to holidays, severe weather, carrier delays, incorrect or incomplete shipping information, or other circumstances outside of our control.
Once an order has been shipped and accepted by the carrier, Chanell Diane is not responsible for delays caused by the shipping carrier.
TRACKING ORDERS
Tracking information will be sent to the email address provided at checkout once your order ships.
Customers are responsible for monitoring tracking information and ensuring that the shipping address provided at checkout is accurate.
SALES TAX
Chanell Diane collects applicable sales tax based on the customer's shipping destination and applicable tax laws.
INTERNATIONAL SHIPPING
International shipping may be available to select destinations.
Shipping rates are calculated based on the destination.
Estimated international delivery time may vary by destination and carrier.
Expedited international shipping is not available unless specifically offered at checkout.
Customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Chanell Diane is not responsible for delays caused by customs or international shipping authorities.
REFUSED OR UNCLAIMED INTERNATIONAL SHIPMENTS
If an international package is refused, unclaimed, or returned to Chanell Diane, the customer may be responsible for the original shipping cost, return shipping charges, customs fees, or other costs incurred as a result of the refused or unclaimed shipment.
RETURNS & EXCHANGES
All sales are final. Chanell Diane does not offer refunds or store credits.
Due to the intimate nature of our products, size exchanges are offered only in limited circumstances and must meet all exchange requirements outlined below.
SIZE EXCHANGE GUIDELINES
Size exchanges are limited to the same style and color in a different size.
To be eligible for an exchange:
• The exchange request must be submitted within 10 calendar days of delivery.
• The item must be unworn and unwashed.
• All original tags must remain attached.
• The item must be free of stains, odors, makeup, damage, or other signs of wear.
• Approval must be received from Chanell Diane before the item is returned.
• Exchanges are subject to product availability.
Customers are responsible for all shipping costs associated with an approved size exchange.
EXCHANGE FEE
A $50 restocking fee applies to each item exchanged.
If the replacement size has a higher price than the original item, the price difference must also be paid before the replacement item is shipped.
The restocking fee is non-refundable.
HOW TO REQUEST AN EXCHANGE
Email info@chanelldiane.com with:
• Your order number
• Your full name
• The size you originally purchased
• The size you are requesting
Do not send an item back without receiving exchange approval first.
RETURN ADDRESS
Chanell Diane
21741 Kelly Road
Eastpointe, MI 48021
United States
EXCHANGE PROCESSING
Once an approved exchange is received, the item will be inspected.
Please allow approximately 3–5 business days after delivery for inspection and processing.
If the item meets all exchange requirements, the applicable restocking fee and any price difference will be collected before the replacement item is shipped.
If an item does not meet the exchange requirements, the exchange may be denied.
FINAL SALE ITEMS
The following items are not eligible for exchange:
• Undergarments, including bras, panties, and thongs
• Clearance or heavily discounted items
• Post-operative accessories and compression boards
• Items that have been worn, washed, damaged, stained, or altered
DAMAGED OR INCORRECT ITEMS
If you receive an item that is damaged or incorrect, please contact us within 5 business days of delivery at info@chanelldiane.com.
Please include your order number and clear photos of the item and packaging.
If Chanell Diane confirms that the item was damaged or incorrectly shipped, we will provide instructions for returning the item and will cover the applicable return shipping cost.
PRIVACY
Your privacy is important to us. Your use of this website is also subject to our Privacy Policy, which explains how Chanell Diane collects, uses, and protects personal information.
CUSTOMER SUPPORT
For questions regarding shipping, exchanges, orders, or other customer service matters, please contact:
Email: hello@chanelldiane.com
Exchange inquiries: Please allow 24–48 hours for a response.
General inquiries: Please allow 24–48 hours for a response.