Refund policy
Chanell Diane Return & Exchange Policy
At Chanell Diane, our garments are fitted compression products designed for a structured, close-to-the-body fit. Because of the intimate nature of our products, all sales are final and we do not offer refunds for size-related purchases.
We understand that sizing can vary, which is why we provide a Size Guide and “Find My Size” measurement tool on eligible product pages. We strongly recommend using these resources before placing your order.
Size Exchanges
Size exchanges are available under the following conditions:
- Size exchanges only — same style and color, different size.
- Exchange requests must be submitted within 3 calendar days of delivery.
- The garment must be new, unworn, unwashed, unused, and in its original condition.
- All original tags must remain attached.
- The garment must be free of stains, odors, makeup, deodorant, damage, or other signs of wear.
- Exchanges are subject to product availability.
- A $50 restocking fee applies to each item exchanged.
- Customers are responsible for return shipping costs.
How to Request an Exchange
1. Request Approval
Email info@chanelldiane.com within 3 calendar days of delivery with:
- Your order number
- Full name
- Item you are requesting to exchange
- Requested size
Do not ship your item back until your exchange request has been approved.
2. Prepare Your Exchange
Once your exchange is approved:
- Repack the garment securely in its original packaging when possible.
- Include your original packing slip.
- Clearly write your requested size on the packing slip.
Example:
“Please exchange Medium for Extra Large.”
3. Ship Your Item
Customers are responsible for return shipping costs.
We strongly recommend using a trackable shipping service. Chanell Diane is not responsible for items lost or delayed while being returned.
Approved exchanges should be shipped to:
Chanell Diane
21741 Kelly Rd
Eastpointe, MI 48021
United States
4. Inspection & Exchange Fee
Once your item is received, it will be inspected to confirm that it meets our exchange requirements.
Inspection typically takes 3–5 business days after delivery.
Once the exchange is approved, a secure payment link will be sent for the $50 restocking fee per item.
If the requested replacement size has a higher price than the original item, the price difference will also be due before the replacement is shipped.
5. Exchange Processing
Once the required payment(s) have been completed and the exchange is approved, your replacement item will be shipped.
If the requested size is unavailable, Chanell Diane will contact you regarding available options.
$50 Restocking Fee
A $50 restocking fee applies to each item exchanged, not per order.
The restocking fee is non-refundable.
Final Sale Items
The following items are final sale and are not eligible for exchange or return:
- Bras, panties, thongs, and other undergarments
- Clearance or discounted items
- Post-operative accessories and compression boards
- Items marked Final Sale
- Items that have been worn, washed, damaged, stained, or otherwise show signs of use
Damaged or Incorrect Items
If you receive an item that is damaged or different from what you ordered, please contact us within 5 business days of delivery and include photos of the item and packaging.
For approved damaged or incorrect-item claims:
- Chanell Diane will provide instructions for the return.
- Return shipping will be covered by Chanell Diane.
- The $50 restocking fee will be waived.
- Chanell Diane will work with you to provide the appropriate resolution.
No Refunds for Size-Related Purchases
Chanell Diane does not offer refunds for size-related purchases, change-of-mind purchases, or garments that do not fit as expected.
Before ordering, customers are encouraged to:
- Review the Size Guide.
- Use the “Find My Size – Enter Your Measurements Here” tool when available.
- Enter accurate measurements for the specific garment being purchased.
Our sizing tools are provided to help customers select the appropriate size, but fit can vary based on individual body shape, proportions, and personal compression preference.
Shipping
Orders are typically processed and shipped within 3–12 business days. Once your order ships, tracking information will be provided.
Shipping times may vary depending on order volume, carrier delays, holidays, or other circumstances outside of Chanell Diane’s control.
Important
By completing a purchase with Chanell Diane, you acknowledge and agree to the Return & Exchange Policy in effect at the time of purchase.