Privacy policy
Privacy Policy
This Privacy Policy explains how Chanell Diane (“Chanell Diane,” “we,” “us,” or “our”) collects, uses, and protects personal information when you visit our website, shop with us, use our website features, or make a purchase.
Information We Collect
When you shop with Chanell Diane, we may collect information that you provide directly to us, including your name, email address, phone number, billing address, shipping address, and information necessary to process your order and provide customer service.
When you browse our website, certain information may also be collected automatically, including your IP address, browser type, device information, pages viewed, and information about how you interact with our website. This information may be collected through cookies and similar technologies.
Size & Measurement Information
Chanell Diane uses a sizing and fit recommendation tool to help customers select the appropriate garment size.
When you use our “Find My Size” feature, you may be asked to provide body measurements, such as hip, waist, chest, or other measurements depending on the product.
These measurements are used to compare your measurements with the applicable product size chart and provide a size recommendation.
Size and measurement information provided through the sizing tool is used for sizing and fit recommendations. The sizing tool does not require your name, email address, payment information, or Shopify customer ID to provide a recommendation.
Purchases & Payments
When you place an order, we collect the information necessary to process and fulfill your purchase, including contact, billing, shipping, and payment-related information.
Payments are processed through Shopify and its authorized payment providers. Chanell Diane does not directly store your complete credit or debit card information.
How We Use Your Information
We may use personal information to:
• Process and fulfill orders
• Process payments
• Arrange shipping and delivery
• Provide order confirmations, tracking information, and customer service
• Respond to questions and requests
• Provide size and fit recommendations
• Improve our website, products, services, and shopping experience
• Send promotional emails or text messages when you have provided the appropriate consent
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal and regulatory requirements
Sharing Your Information
We may share personal information with trusted service providers that help us operate our business, including:
• Shopify, which provides our ecommerce platform and related services
• Payment processors and financial service providers
• Shipping and delivery providers
• Technology and website service providers
• Sizing and fit recommendation services used to provide our “Find My Size” feature
We may also disclose information when required by law, legal process, or government request, or when reasonably necessary to protect our rights, customers, property, or business.
Cookies & Similar Technologies
Our website uses cookies and similar technologies to provide essential website functionality, remember preferences, maintain shopping cart functionality, analyze website activity, and improve the customer experience.
You may be able to manage or block cookies through your browser settings. Disabling certain cookies may affect some website features or functionality.
Marketing Communications
If you choose to subscribe to our email or text marketing, we may use your contact information to send promotional messages, product updates, special offers, and other communications from Chanell Diane.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, fulfill business and legal obligations, resolve disputes, maintain business records, and comply with applicable laws.
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.
To make a privacy-related request, contact us at hello@chanelldiane.com.
Children’s Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or applicable legal requirements.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Chanell Diane
Email: hello@chanelldiane.com