Privacy policy

Privacy Policy

This Privacy Policy explains how chanelldiane.myshopify.com (referred to as the "Site," "we," or "our") collects, uses, and discloses your personal information when you visit or make a purchase.

Collecting Personal Information

We gather certain personal information to enhance your shopping experience and to process your purchases. Personal Information refers to data that uniquely identifies an individual. Here’s what we collect and why:

When You Purchase

Examples of Information Collected: Name, address, email address, payment details (e.g., credit card numbers), and phone number.
Purpose: To process payments, arrange shipping, and provide order confirmations or invoices.
Source: Information you provide during checkout.
Disclosure: Shared with our processor Shopify to fulfill orders.

When You Browse

Examples of Information Collected: IP address, browser type, operating system, pages viewed, and search terms.
Purpose: To improve your browsing experience and analyze website usage for optimization.
Source: Automatically collected through cookies, log files, web beacons, and tags.
Disclosure: Shared with Shopify for analytics and functionality.

Email and Text Marketing (Optional)

With your consent, we may send promotional emails or text messages about our products, special offers, and updates, including checkout reminders triggered by webhooks.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us at hello@chanelldiane.com to request deletion.

Sharing Personal Information

We share your personal information with trusted service providers, including:

Shopify: Powers our online store. Learn more about Shopify’s privacy practices.
Legal Compliance: Personal Information may be shared to comply with applicable laws, respond to lawful requests, or protect our rights.

Using Personal Information

We use your personal information to:

Fulfill your orders, process payments, and handle shipping.
Communicate updates on orders, products, or services.
Comply with legal obligations.

Retention

We retain your personal information as long as necessary to provide our services or as required by law. You may request deletion of your information by contacting hello@chanelldiane.com.

Cookies

Cookies improve your browsing experience by storing preferences and tracking site interactions. Here are the types we use:

Necessary Cookies

Enable secure browsing and store items in your cart.

Analytics and Reporting Cookies

Track user activity to optimize our services.

Managing Cookies: You can manage or block cookies in your browser settings. Note that blocking cookies may affect website functionality.

Your Rights (GDPR & CCPA)

If you are a resident of the European Economic Area (EEA) or California, you have specific rights regarding your personal information:

Under GDPR

Access: Request the personal information we hold about you.
Correction & Deletion: Update or delete your data.
Portability: Transfer your data to another service.
Objection: Object to data processing based on legitimate interests.

Under CCPA

Right to Know: Access the categories and specific pieces of personal data we have collected.
Right to Delete: Request the deletion of personal data.
Opt-Out: Opt out of the sale of your personal information.

To exercise these rights, contact us at hello@chanelldiane.com.

Do Not Track

We do not alter our practices in response to “Do Not Track” signals from your browser due to inconsistencies in industry standards.

Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, or to make a complaint, contact us at:
Email: hello@chanelldiane.com
Mailing Address:
636 W 14 Mile Rd
Troy, MI 48083

If you are not satisfied with our response, you can lodge a complaint with your local data protection authority.